Beware of Mis-Sold Travel Insurance!
In recent years there has been a lot of press coverage on the subject of consumers being mis-sold insurance. The biggest issue has definitely been PPI insurance, which was wrongly sold to millions of people around the UK, who can now claim compensation.
In recent weeks there has been another consumer uprising, this time against mis-sold travel insurance. One consumer watch dog in Italy has recently fined Easy Jet and Ryanair over €1,000,000 (or over £800,000) for misleading customers on their websites, and automatically opting each customer into their travel insurance plan. This means that millions of customers could potentially have purchased travel insurance without even realising.
People who did spot the pre-ticked travel insurance option, reported that they found it very hard to find any information about the policy, for example the policy excess, which they would be expected to pay in the event of a claim.
Travel Insurance is something we all know we should purchase when travelling abroad, however many of us choose convenience and price over levels of cover and suitability. This means that people only realise the true value of their insurance when they need to make a claim. Unfortunately these airline giants were also poorly rated on their claims departments, using premium rate telephone numbers, and asking customers to purchase certificates from the airline to substantiate their claims, which the claims department had free access to.
Ryanair are planning to fight the ruling via their lawyers, but both companies are planning to make changes to their websites.
To make sure you are not mis-sold travel insurance, and that your cover actually meets your needs, follow the simple steps below;
- Always do plenty of research before purchasing a policy – if you are offered insurance as part of a package deal, check the policy documents and online reviews to see if it will actually meet your needs. It can be more convenient to just tick a box and continue with your purchase; however you will probably save money in the long run by looking for a specialist Travel Insurer.
- Always ensure you have medical emergency cover of at least £2million when travelling abroad, and that the cancellation amount is enough to cover the pre-paid costs of your holiday.
- Another thing to consider is your personal requirements, for example if you’re travelling with gadgets, does your policy cover these? Do you have any medical conditions which you need to declare? If so you will need to check whether your insurer can cover these, and whether it will affect your price. Are you planning to participate in any sports? If so you may need to purchase additional cover.
- Depending on who you are travelling with, you may be able to get further discounts, for example some insurers off discounts for couples and families, including free cover for children.
- If you’re planning more than one or two trips in the next twelve months, you may save money by purchasing a Multi Trip policy, so make sure you know all of the options available to you, so you can pick the policy to suit your trip and budget.
For further information, visit our Do I have the Correct Cover? page.
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.