What to do if your Tour Operator goes Bust
This week it was announced that travel group Bowen has gone into administration. The firm, which was established in 1928, encompassed six companies and nearly 40 stores.
Unfortunately the current economic climate means that many companies in the leisure industry are suffering, and nobody wants to find out that the holiday they have been looking forward to, and paying off for months could be in jeopardy.
If you have booked a holiday with a tour operator or travel agent, and then find out they have gone bust, the steps below should help you;
- Firstly, gather all the documentation relating to your booking, including any receipts, booking confirmations, emails/letters and bank statements.
- Ring the company to find out what is going on, and to make sure you are still booked on your holiday. (It may also be wise to double check by ringing the airline and accommodation, to make sure you are definitely booked in.
- If you booked a package holiday or flight through your tour operator then, by law, they must have had financial failure cover in place to protect you. Therefore you should be covered by ATOL (Air Travel Organisers’ Licensing Scheme) or by the company who sold you the package. Contact ATOL for more information.
- If your travel agent was an ABTA member (Association of British Travel Agents), they will also be able to offer help and advice.
- If all else fails, you can always contact the Citizens Advice Bureau, who can also offer help and support.
On a final note, remember you should always purchase quality travel insurance before you travel. Premier policies may be slightly more expensive, but they could protect you against scheduled airline failure and accommodation failure. Check out Holidaysafe’s Premier Platinum Travel Insurance for more information.
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.