Where can I download the Doctor Assist app?
You can download the Doctor Assist app from both the Google Play Store and Apple App Store. You will need an Android device running at 4.2 (Jelly Bean) or newer, or an iOS mobile device running version 8.0 or newer.
Do I need to register to use the app?
Yes, once downloaded you will need to create a free account using your name, email address and policy number (which can be found on your policy confirmation email).
Do I have to pay for a consultation with a doctor?
No, the consultations are free if you provided a valid policy number at the time of sign up. However if you use up your credits or your policy expires, you can self-pay for consultations on the app using your debit or credit card.
Do I need an internet connection to use Doctor Assist App?
Yes, you will need a 3G or WiFi Internet connection to use the Doctor Assist app. Connecting to the internet via WiFi is strongly recommended when having a video consultation.
What type of doctors are on Doctor Assist?
All of the doctors are UK-based General Practitioners who are registered with the General Medical Council and have been DBS-checked. They have also all had training in Telephone and Video Consultations.
How do I book a consultation?
Once you login you will be presented with a screen which offers two options, either a video or phone consultation. Click your preferred option and then follow the steps to find the next available appointment. In the unlikely event that you cannot find an appointment to suit you via your preferred option, please try the other option.
Can I use my Doctor Assist profile to book a consultation for a family member?
You can only book a video consultation for the name of the person on the account. If you would like to book a consultation for a family member who is also covered by the same policy number, please create a separate account for them and provide the policy number on registering.
How can I change the time or cancel my booked consultation?
You can cancel a video consultation at any time, however there will be a 10-credit cancelation fee. In order to cancel a consultation, find the consultation in the consultation screen and press the “cancel consultation” button.
If you just want to change the time of your booked consultation, you will need to cancel your consultation and rebook the timeslot you are looking for. The cancellation fee will be waived if you rebook a consultation within 48 hours.