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I would like to start by sincerely apologising to any Holidaysafe customers who had problems contacting us over the summer. This has been our busiest summer to date, but unfortunately we also suffered sporadic phone issues and system outages, which meant that some customers encountered delays in calls being answered and an increase in hold times.
Whilst some of these issues were outside our control and we did our best to limit delays, this is not the high standard of service we strive to provide at Holidaysafe.
We want to offer the best customer service possible throughout every stage of your experience with Holidaysafe, and in order to ensure that we can do this we have made the decision to move to a brand new office.
The new office offers us more space, allowing us to start a much larger recruitment drive for our key departments like Customer Service, Claims and Emergency Assistance teams. Once these new staff have been trained, they will be on the phones as soon as possible to keep hold times and delays to an absolute minimum.
Furthermore, as part of the move we have invested in new equipment and upgraded systems to ensure our technology works to the best of its ability. Hopefully this should prevent any further phone or system issues from impacting on our call volumes.
We are really excited about this new chapter for Holidaysafe, and we would just like to thank every one of our customers for choosing us to cover their travel insurance needs. Our move took place over the Bank Holiday weekend, and so from today we are looking after your travel insurance needs from our new offices.
We would like to thank all our customers for their continued support throughout 2015.Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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