Important Information for Customers affected by Monarch’s Liquidation
If you’re a Holidaysafe customer who has been affected by Monarch going into Administration, please read below for further information.
Please note, this page is only relevant for Holidaysafe customers who have either;
- Added our Financial Failure and Force Majeure extension to their policy (before the Monarch news was announced)
- Purchased a policy which inlcudes our End Supplier and Force Majeure cover as standard
If you’re unsure of the cover you purchased, please click here to view your policy wording.
Monarch Travel Group ceased trading as of 4 am 2nd October 2017 due to their Atol License not being renewed by the Civil Aviation Authority.
For any passengers affected by the failure of the Monarch Group, in the first instance you need to follow the advice of the CAA outlined here.
If you have a future booking with Monarch and have not travelled yet, please click here.
In addition, ABTA have given information for customers affected here.
If payment was made to Monarch Group by either a corporate or consumer credit card then, after following the above instructions, you should contact your merchant provider to submit a chargeback claim under the chargeback scheme. Payments made by Visa Debit card should also contact their bank to submit a chargeback claim.
If you have followed the steps above and still need to submit a claim please e-mail firstname.lastname@example.org and someone will contact you to discuss further. Please note, you must follow the steps above before submitting your details.
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.