The Zika Virus – Important Information for Holidaysafe Customers
Coverage of the Zika virus has consumed TV stations and newspapers for months, and now it has been announced that outbreaks of the virus have spread from South America to Florida, Puerto Rico and the US Virgin Islands.
The Zika virus is mainly spread through mosquito bites, and for most people the very mild infection isn’t harmful; however there is evidence that Zika causes birth defects, and so is dangerous for pregnant women. To help anyone who is concerned about Zika and their destination, we have put together the information below.
- To view the latest and most up to date FCO destination advice on Zika, please click here.
- If you are pregnant or have any existing medical conditions, it is always wise to speak to your GP before booking any trip. For more detailed information on the symptoms, risks and advice regarding Zika, you can visit the NHS site by clicking here.
If you have already booked and/or travelled
- If you would like to cancel or cut short your trip, unfortunately this type of event is not covered across the travel insurance industry. This is because most policies will not cover cancellation claims related to “the fear of an epidemic, pandemic, infection or allergic reaction”. Therefore, we would advise travellers who have booked package holidays to a destination affected by the Zika virus to contact their travel agent or tour operator in the first instance. If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by-case basis.
- If you are offered an alternative destination and or dates from your travel agent, we are more than happy to amend your insurance policy to fit the new trip without any administration charges.
- In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of your travel insurance premium on the understanding that no claim is to be made against the policy.
If you are pregnant and have already travelled
- If you are pregnant and considering returning to the UK earlier than originally planned as a result of the virus, please contact your travel agent or tour operator for information on availability of flights.
- If you are pregnant and travelling independently from a tour operator or travel agent, you should make your own arrangements to leave by either altering your return tickets, where possible, or booking onto an alternative commercial flight. Claims for independent traveller’s additional expenses in returning home earlier, where medically justified, will be considered.
If you have any further questions or queries, please feel free to contact us to discuss.
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.