Personal Possessions Claim Form

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If you would like to make a claim for lost, stolen, damaged or delayed personal possessions, we have listed all of the information you should need below. If you require any further information please contact our appointed claims assessors; Travel Claims Facilities.

 What is personal possessions cover?

Most travel insurance policies will include a section called personal possessions cover, which will help you reclaim the costs of your possessions being lost, stolen, damaged or delayed during your trip. This includes things like cash, travel documents, delayed baggage and valuables – the limits for each will be clearly explained in your policy wording.

If you would like to make a claim for gadgets, please click here.

Am I eligible to make a personal possessions claim and how can I start the process?

The claims department will then assess each claim based on the individual circumstances, so the best way to start the process is to send us a completed personal possessions claim form. The front page will explain all the information and evidence we need to assess your claim – please complete the form as fully, truthfully and accurately as possible, as this will allow us to process your claim as quickly and efficiently as possible.

If you would like to discuss your claim, please visit our contact us page for further details.

Where do I send my completed Claim Form?

Once you have completed your claim form, we recommend that you take copies (just in case), attach all supporting documents and then send recorded delivery to:

Travel Claims Facilities,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY

How long will it take to process my claim?

  • Turnaround time – 15 – 20 working days from receipt of a fully completed claim form.
  • Phone calls – Wherever possible, call backs will be returned within 48 hours.
  • Letter Response -Incoming correspondence will be responded to within 10 working days of receipt.

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Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.

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