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Contacting Holidaysafe – 1st September 2015

Dear Customers
We are sorry that you are experiencing problems contacting us.

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Over the Bank Holiday Weekend we moved into our new offices, and thanks to careful planning we managed to make the move with very little client disruption, and our telephone lines were working perfectly throughout the holiday period.
Unfortunately, today we have experienced a breakdown in the external broadband fibre network which means that we are unable to receive telephone calls or e-mails at the present time.
Clearly we are disappointed that the hard work carried out by the staff to ensure a seamless transition to our new offices has been marred by a situation outside of our control.
We want to reassure all our customers that we are here, and we are working, and we would ask you to please be patient whilst we seek a solution to this problem.
If you do need to contact us urgently please visit our website and click the ‘Live Chat’ button and we will try and deal with your query.
We will post on our websites and social media pages so that you kept up to date with our progress in rectifying this problem.
Once again please be assured that this is only a temporary issue, and we thank you for your patience.
Your business is important to us, and we sincerely apologise for any inconvenience caused.

Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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