Coronavirus Update: More Of Our Policies Now Include Additional Cover for Coronavirus

California Shooting.

This morning, a gunman opened fire at several locations in Northern California, including an elementary school. Everyone at Holidaysafe was extremely shocked by the attack, and our sincerest wishes go out to all of the people and families involved in this terrible incident.


What has happened:

At just before 8am on 15th November 2017 the gunman began his rampage about 120 miles away from Sacramento, at a home in Rancho Tehama and finished during a shoot-out between the gunman and the police in which they had to ram his vehicle off the road.

Four people are known to be dead and so far 10 others are injured, including a student from the school. One of the four victims was a female neighbour, who had a restraining order against him resulting from an assault in January.

Thanks to the quick thinking of the school, who initiated their lockdown procedure, many lives were saved.

Vice President Mike Pence wrote on Twitter: “Saddened to hear of the shooting in N. California, the loss of life & injuries, including innocent children. We commend the effort of courageous law enforcement. We’ll continue to monitor the situation & provide federal support, as we pray for comfort & healing for all impacted.” (source)

Another neighbour also stated that they had made the gunman known to the police that he had been threatening them and been shooting a lot of bullets recently.

More information can be found here.

If you’re a Holidaysafe Customer in California now

If you have been injured are seeking medical attention, for out-patient treatment and bills less than £500, please pay these yourself and ensure you get an itemised bill to claim on your return. It is very important to obtain the itemised bill in order for us to process your claim.

For bills over £500 or any in-patient treatment that is required, please contact our Emergency Assistance Team by calling them on 0203 824 0707  Or by emailing them on

They are open 24 hours a day, 7 days a week and can liaise with the hospital directly.

Any further questions, please contact us @Holidaysafe

If you’ve Booked a trip to California

We appreciate that following this recent event you may not wish to travel now, so you should liaise directly with your Tour Operator or Travel Agent to arrange either cancellation or a change in travel dates. Please note, Holidaysafe will be more than happy to change the dates on your policy (with no administration fee), if this is the option you decide to take.

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

Most travel insurance policies will not provide cover for cancellation due to events of this nature, as this should be covered by your Tour Operator or Travel Agent. Unfortunately this means Holidaysafe will not be able to cover cancellations due to this event, unless you have purchased our Premier Platinum policy, and the FCDO change their advice on visiting the USA after you book.

If you require any further information, you can visit the FCDO website or contact Travel Claims Facilities directly to discuss a Holidaysafe claim on +44 (0) 203 829 6761. You can download a claim form by visiting our Claims page.

*Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices. This code entitles you to an additional 5% off your policy, and is a discount from the base price, not including the additional cost of optional extensions or any additional medical premium.