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Important Information for Holidaysafe Customers travelling to Belgium

Everyone at Holidaysafe was extremely shocked by the events which occurred in Brussels on the 22nd March 2016 and our sincerest wishes go out to all of the people and families involved in this terrible incident.

To help anyone either in Belgium, or anyone who has booked a trip to Belgium, we have put together the information below.

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If you are in Brussels now

Keep in touch with your airline and follow any advice from Belgian security authorities. Security is likely to be high in public places and at events, so make sure you remain alert and vigilant, especially in areas with lots of people.

If you need to seek, or have already sought, medical attention, please contact our emergency team – Emergency Assistance Facilities, on +44 203 829 6745 as soon as you can, so we can liaise directly with your doctors and family.

We completely understand that this event may have left you wanting to return home early, in this instance you should contact your Airline or Tour Operator to see if they can assist you. In the event that they are unable to help, please contact our claims team; Travel Claims Facilities, directly on to discuss how we can help.

If you have booked a trip to Belgium

We appreciate that following the recent events you may not wish to travel now, and so you should liaise directly with your Travel Agent or Airline to arrange either cancellation or a change in travel dates. Please note, Holidaysafe will be more than happy to change the dates on your policy (with no administration fee), if this is the option you decide to take. Simply contact us on or use our instant Live Chat feature on the right hand side of your screen.

Currently the FCO are not advising against travel to Brussels. To keep up to date with the FCO travel advice please click here.

If you require any further information, you can visit the FCO website or contact Travel Claims Facilities directly to discuss a Holidaysafe claim on You can download a claim form by visiting our Claims page.

Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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