South Korea Earthquake.
Today, the 15th November, a 5.5 magnitude earthquake has shaken South Korea’s costal region. No casualties have been reported at this stage, and luckily there seems to only be minor damage.
It is the strongest quake that has occurred in South Korea since a 5.8 magnitude quake hit in September 2016 and the country has relatively little seismic activity unlike Japan.
It was centred off the coast about 9.3km or 5.8 miles northwest of Pohang, but people 186 miles away reported feeling tremors.
Their last quake hit at 3.5 magnitude about a year ago.
People were evacuated from the buildings nearest the epicentre to avoid injury and from picture sent to various news sites it seems they escaped mass damage luckily.
For more information please click here.
What to do if you are a Holidaysafe customer in South Korea
Keep in touch with your tour operator and follow any advice from South Korean authorities.
If you have sought medical attention, please contact our emergency team, Emergency Assistance Facilities, on +44 (0) 203 829 6745 as soon as you can, so we can liaise directly with your doctors and family.
We completely understand that this event may have left people in the area wanting to return home early. In this instance you should contact your Travel Agent or Tour Operator to see if they can assist you. In the event that they are unable to help, please contact our claims team, Travel Claims Facilities, directly on +44 (0) 203 829 6761 to discuss how we can help.
If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.
Travel insurance policies do have very specific terms and conditions, especially with regards to natural disasters such as fire, flood or earthquake. Unfortunately this means Holidaysafe will not be able to cover curtailment due to this event, unless you have added our Financial Failure and Force Majeure extension or have our Premier Platinum policy. Please check on your policy schedule if you are unsure.
What to do if you’ve booked to go
We appreciate that following the recent events you may not wish to travel now, so you should liaise directly with your Tour Operator or Travel Agent to arrange either cancellation or a change in travel dates. Please note, Holidaysafe will be more than happy to change the dates on your policy (with no administration fee), if this is the option you decide to take.
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.
Most travel insurance policies will not provide cover for cancellation due to natural disasters such as fire, flood or earthquake, as this should be covered by your Tour Operator or Travel Agent.
Unfortunately this means Holidaysafe will not be able to cover cancellations due to this event, unless you have added our Financial Failure and Force Majeure extension or have our Premier Platinum policy. Please check on your policy schedule if you are unsure.
If you require any further information, you can visit the FCO website or contact Travel Claims Facilities directly to discuss a Holidaysafe claim on +44 (0) 203 829 6761. You can download a claim form by visiting our Claims page.
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake your policy may cover reasonable additional costs within a certain radius to provide you with alternative options. To find out more please email the claims team on firstname.lastname@example.org.
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.