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At Holidaysafe we pride ourselves on being transparent with our customers and, following some recent track event debates concerning hospital treatment abroad, we wanted to clarify our position, policies and procedures for our customers.
If you have any questions, please feel free to email firstname.lastname@example.org and we’ll do our best to answer your queries.
If we focus on Spain specifically (as an extremely popular destination for bikers and tourists alike) the UK Government states; “if you need hospital treatment in Spain you’re more likely to receive appropriate care in a public healthcare facility”. There are three main reasons why public healthcare facilities are more appropriate than private clinics;
Furthermore, we receive many reports from our customers on the pressure that private clinics put on people to pay medical bills, both at the time of their stay in hospital and then on their return to the UK.
Firstly, I think it’s important to say that the majority of travel insurance companies will have a clause in their policy wordings which states that they will only cover treatment in public hospitals, however this usually refers to out-patient treatment and less serious injuries. In the event of serious injury (which is very possible at a track event), we always recommend that customers seek the best available treatment, whether this is at a public or private facility.
All we ask is that customers notify our 24/7 emergency assistance line as soon as possible so they know where they are and that they can liaise with the hospital to ensure they get the best treatment – they may also arrange to move patients to a better facility when they are stable and if appropriate (this again is standard practice with all insurers). They can then also arrange repatriation if necessary (which is covered under the medical emergency section of our wordings).
This stance is exactly the same as most other travel insurers, including the biggest track day insurer whose policy wording states that “There is no cover under this policy for in-patient medical & treatment expenses incurred in a private hospital, unless specifically authorised by Our Emergency Assistance Service”.
“We understand that if you have an accident whilst participating in a track or race day you will be taken to the nearest appropriate medical facility to the race track, which could be public or private for initial emergency treatment and assessment. However, if your injuries are serious enough to require you to be admitted to hospital, then you must ask to be referred to a public hospital and contact the 24-hour emergency assistance service. If you are unable to contact our 24-hour emergency assistance service prior to your admission to a hospital or clinic, you or someone acting on your behalf must contact them as soon as possible.”
Again, in Spain specifically, the public facilities will invariably offer the best care.
Once the customer (or someone acting on their behalf) has contacted us, we can log the case, liaise directly with the hospital, and even arrange for them to be repatriated home if necessary.
Top Tip! Input the emergency medical number into your phone so you have it on your person at all times – we also suggest adding your policy number to the contact too so everything is in the same place. (+44 (0) 203 824 0707)Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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