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About Us

Who are we?

Holidaysafe was launched in 2006 and, unlike other travel insurance products our policies have been designed by people who are actually specialists in that field. Holidaysafe is a trading name of Travel Insurance Facilities Plc. (tifg), whose directors have over 70 years combined experience in providing first class travel insurance products.

Our aim is to provide great cover at affordable prices, and being voted Travel Insurance Provider of the Year and Most Trusted Travel Insurance Provider 2016 is testimony that we are working towards that goal.

Our Customer Promise

At Holidaysafe our customers are truly at the heart of everything we do, and we always strive to provide the best service possible at every stage of the travel insurance cycle – from choosing your policy to making a claim.

We believe that we have to provide the whole package, and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood, the customer service should be first class and, most importantly of all, the claims process must be straight forward and fair, with prompt settlement.

We always appreciate customer feedback, so if you have any comments for us please click here.

Our Staff

In order to ensure that our customer service is maintained to the highest standards, we do not allow outside contractors to look after our clients. Medical screening, Customer Service, Emergency Assistance and Claims handling are all carried out by divisions of our parent group.

For more information, please visit Our Staff page.

Our Products

At Holidaysafe we understand that holidays come in all shapes and sizes, which is why we specialise in providing specialist policies to suit any trip. From Beach holidays and city breaks to Backpacker and Motorcycle policies, we have tailored cover to protect you during your next adventure.

Our newly designed website will help you browse the policies available, and choose a level of cover to suit you and your trip. For a full list, please hover over our Travel Insurance tab at the top of this page.

Award Winning Travel Insurance

  • Which? Recommended Provider for Travel Insurance May 2018
  • Featured in the Which? Best Rate Tables since 2010
  • Moneywise 'Most Trusted Travel Insurance Provider' 2016
  • Moneyfacts ‘Travel Insurance Provider of the Year' 2014 & 2016
  • The British Travel Awards' Bronze Place in the 'Best Travel Insurance Provider' category 2017
  • More Info
Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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