Need Help?

If you have a general question, need some advice or would like clarification on any aspect of Holidaysafe and our products, just let us know – we’re here to help.

We have a variety of ways you can get in touch with us.

By live chat – Our live chat system immediately puts you in touch with one of our trained customer service advisors so you can get your questions answered without holding. To use this service, simply go to our ‘Contact Us’ page and click on the Live Chat button, or the widget in the bottom right hand side of this page.

Our FAQ page – We’ve put together a list of the questions our customers ask most frequently, so you may be able to find the answer to your question here.

Online – Send an email using our online contact form.

By email – Send an email with your questions to and we’ll get back to you as soon as possible.

By phone – Our team of friendly and experienced customer sales advisors can be contacted Monday-Friday 8am-8pm, or Saturday-Sunday 9am-5pm.

By post – If you would prefer to contact us by snail mail, you can write to us at the following address:

Holidaysafe Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY.

For medical and claims help – Please visit our contact us page to find out how to get in touch with our appointed emergency assistance and claims teams or IPP.

*Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.