Need Help?

If you have a general question, need some advice or would like clarification on any aspect of Holidaysafe and our products, just let us know – we’re here to help.

We have a variety of ways you can get in touch with us.

By live chat – Our live chat system immediately puts you in touch with one of our trained customer service advisors so you can get your questions answered without holding. To use this service, simply go to our ‘Contact Us’ page and click on the Live Chat button, or the widget in the bottom right hand side of this page.

Our FAQ page – We’ve put together a list of the questions our customers ask most frequently, so you may be able to find the answer to your question here.

Online – Send an email using our online contact form.

By email – Send an email with your questions to website@holidaysafe.co.uk and we’ll get back to you as soon as possible.

By phone – Our friendly and experienced customer sales advisors are available Monday–Friday 8am–7pm and Saturday 9am–5pm to answer your queries and provide assistance. On Sundays, calls are by booking only to ensure we can give every customer dedicated attention. Please schedule a callback here at a time that suits you, and we’ll call you promptly.

By post – If you would prefer to contact us by snail mail, you can write to us at the following address:

Holidaysafe Travel Insurance,
Suite 12, 20 Churchill Square,
Kings Hill,
West Malling,
Kent.
ME19 4YU.

For medical and claims help – Please visit our contact us page to find out how to get in touch with our appointed emergency assistance and claims teams or IPP.