Whilst we have tried to design our website to be as user-friendly and informative as possible, we appreciate that sometimes customers prefer to speak to a real human being.
Should you feel the need to contact us, you can do so secure in the knowledge that all of the Kent-based team are specially trained, to provide you with the best service possible. You will be able to speak to someone who understands our policies, and who really wants to help you find the answer to your query.
Customer Service – the customer service team is available 8am-8pm Monday to Friday and 9am-5pm Saturday and Sunday to answer your queries and provide quotations.
Claims Team – if you need to make a claim, or have a query about an existing claim, the dedicated claims team are there to help 8:30am-6pm Monday to Friday.
Emergency Medical Assistance – if you are injured or fall ill abroad, the emergency medical assistance team are available to offer help and advice 24 hours a day, every day of the year.
To discover the best way to contact each department, please visit our contact us page, and a member of our team will be happy to help.
Award Winning Travel Insurance
- Your Money 'Best Online Travel Insurance Provider' 2018
- Featured in the Which? Best Rate Tables since 2010
- The British Travel Awards' Bronze Place in the 'Best Travel Insurance Provider' category 2017
- Moneywise 'Most Trusted Travel Insurance Provider' 2016
- Moneyfacts ‘Travel Insurance Provider of the Year' 2014 & 2016
Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.