We have had holiday safe travel insurance for a number of years and this is the first time we have needed to contact them and use their repatriation services.
In a time of extreme stress, pain and concern all staff I spoke to or had emails from, where the anchor to what I felt was my tossing boat in very turbulent waters!
Learning the process of what to do when one has an accident, forwarding the correct documents, altering flight schedules, requesting the ok to use emergency ambulances, to book taxis etc – the list is endless took me time but I was guided through with sensitivity and firmness that gave me confidence to take on each challenge as it came.
Once home there was a sense of relief but we then had not only to chase follow up NHS support, referrals and MRI scans and physiotherapy.
So it is too easy to forget to say thank you. To ensure that those involved who supported us / in particular myself know that they are appreciated but that their managers and senior managers are also aware of the efforts made by their staff to carry out their roles and tasks.
Your staff were, and I am sure are, a credit to your brand – there is no other word for it. And the support I had whilst carrying on through the process of completing medical and cancellation claims forms was informative, polite, calm and reassuring
As we are hopefully seeing a light at the end of the tunnel for our healing and various treatments we know our experiences could have been different but they certainly could not have been better! So a huge thank you to all concerned from us.
We intend to stay loyal customers of Holiday Safe Travel and are singing your praises to anyone who hears about our saga of events.
It was truly a memorable full packed week and still a great holiday – different – but one will not forget for all the kindness, thoughtfulness and professional guidance we received
Once again – Thank you Anna and your team and the operations staff who I talked to , texted and emailed.
Mrs Steer, Warwickshire