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If you are unfortunate enough to need to make a claim on your policy, the Claims Team will make sure that your claim is dealt with efficiently and fairly, based upon the terms and conditions set out in your policy wording.
Below we’ve pulled together some information to help you through each stage of your claim, to make it as easy for you as possible.
If you purchased your policy after the 20th December 2021, the below applies to your policy:
Starting Your Claim:
It’s quick and easy to tell us about your claim – it only takes a few minutes and you can do it at any time that’s convenient for you.
The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here
Our online claims portal is available 24/7, with an immediate decision available for certain claims.
If you feel like you’re missing something, don’t worry – you can ask us anything about your claim, and we’ll guide you through the process.
The Claims Process:
When making a claim for anything other than emergency medical expenses or curtailment, please see below:
Our Claims Team:
Top Tips & Guidelines:
How to Contact Us:
You can speak to someone by calling 0333 005 1064.
If you purchased your policy before the 20th December 2021, please refer to your policy wording document for the process you need to follow when making a claim. Claims forms can be found below.
First things first – to start your claim, you will need to send us a fully completed claim form. You can download the relevant forms by clicking below.
If you were unable to go on your trip, and couldn’t recover any pre-paid costs from your airline or travel agent, please download and complete this claim form. Please note, this section of your policy only applies if you cannot travel due to specified reasons such as: death, injury or illness of yourself, a close relative or someone travelling with you.
If you needed to cut short your trip and return early, please download and complete this claim form. Please note, this section of your policy applies if you have to return home early due to specified reasons such as: injury or illness of yourself, a close relative or someone travelling with you.
If you were delayed at your international departure point, you may be able to claim a benefit for each 12 hours you were delayed. This claim form is also applicable if you were forced to abandon your trip after a 24 hour delay, or if the piste was closed during your winter sports trip.
If you have missed your departure from the UK, please fill out the claim form below.
If you sought medical attention during your trip and incurred expenses, such as treatment costs or repatriation expenses, please download and complete this claim form. If you’re still in the process of having or seeking treatment, please contact our 24/7 Assistance team.
If your personal possessions were lost, stolen, damaged or delayed during your trip, please download and complete this claim form. This includes things like cash, travel documents, delayed baggage and valuables – the limits for each will be clearly explained in your policy wording.
NOTE: If you’re claiming for gadgets such as mobile phones, please see below.
For policies purchased prior to 01/12/2023: If you need to make a claim for End Supplier failure, please contact IPP via Insolvencyemail@example.com or call +44 (0)345 266 1872.
As part of your claim, we may need you to complete our Access to Medical Records form, to grant us authorisation to access your records. Simply ask your UK General Practitioner (GP) to fill in this section and attach it to your claim form alongside any other supporting documentation.
To get a quote please choose one of the following policy types: