Services

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Contact Us

At Holidaysafe we are passionate about providing the best customer service possible, however, during peak times of year, our phone lines can become extremely busy. To help customers reach us as quickly and easily as possible, we have put together this quick list to explain the different methods of contacting us and finding the information you need. If you’re trying to contact us, the alternatives below may answer your query quicker than calling our customer service centre.

Customer Services

  • Customer Area

    Create your FREE account to view, download and resend your policy documents whenever, wherever!

    Customer Area

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

    Live Chat
  • Online Form

    Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

  • Write To Us

    Holidaysafe Travel Insurance,
    tifgroup
    1 Tower View,
    Kings Hill,
    West Malling,
    Kent,
    ME19 4UY

  • Phone

    If you would prefer to speak to a member of the customer service team, please call 0333 999 2675 and hold the line to speak to an operator. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Medical Screening

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you have a question about medical screening and would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by our helpful and efficient customer service team.

    Live Chat
  • Phone

    If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 999 2675 and hold the line to speak to an operator. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Claims

  • Gadget Claims

    If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, please check your policy wording to check your gadget provider:

    – For policies purchased before 1st November 2019 – Please call +44 (0) 333 999 2698 and follow the options to speak to the Bastion Claims Team. You can also contact them by email: gadgetclaims@directgroup.co.uk or you can set up your claim online by clicking here.

    – For policies purchased on or after 1st November 2019 +44 (0) 203 829 6678 and follow the options to speak to the tifgroup/Taurus Claims Team

    You can also contact them online by clicking here or via email: tifg.tiga@taurus.gi

  • End Supplier Failure Claims

    –  If you need to make a claim and you purchased your policy after 1st May 2019 please email info@ipplondon.co.uk  or you can call the IPP claims team on +44 (0) 20 8776 3752

    –  If you need to make a claim on your financial failure policy and you purchased your policy prior to 31st April 2019, please email claims@affirmainsurance.com or call +44 (0) 333 999 2698and press 2 to speak to the MGACS claims team.

  • All Other Claims – Claims Forms

    To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

  • All Other Claims – Phones

    For all other claims queries, please call +44 (0) 333 999 2698 and press 3 to contact the claims team. They are open 8am -8pm Monday-Friday and 9am – 1pm on Saturdays.

  • All Other Claims – Email

    Alternatively, for all other claim queries you can also email claims team using the contact form below.

    Alternatively you can email the claims team using the email address claims@tifgroup.co.uk.

Emergency Medical Assistance

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Email

    You can email the assistance team using the contact form below;


    Alternatively you can email the assistance team using the email address
    assistance@tifgroup.co.uk.
  • Phone

    To speak to a member of the emergency medical assistance team please call +44 (0) 333 003 7388, the team is available 24 hours a day, every day of the year.

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.

Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.

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