Coronavirus Update: More Of Our Policies Now Include Additional Cover for Coronavirus

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Contact Us

If you have any questions about Coronavirus (COVID-19) and how this may effect your policy or claim, please visit our dedicated FAQs page.

Are you looking to claim for cancellation costs that you have already incurred?

  • Start your cancellation claim here
  • To find out about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your Single Trip policy  to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy, for example if you extend your trip duration or change the World area you are travelling to. Please note, we cannot move trip dates more than 12 months in advance from the date you originally purchased your policy. Please click here to amend your policy online.
  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

At Holidaysafe we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0333 003 7388 or email operations@emergencyassistance.co.uk.
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

Customer Services

  • Cancel or Amend Policy Dates

    Your can cancel your policy online by clicking here.
    You can amend your policy dates online by clicking here.

  • Customer Area

    Create your FREE account to view, download and resend your policy documents whenever, wherever!

    Customer Area

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you don’t find the answer to your question on our FAQs widget, you’ll ne given the option to live chat or email a member of our customer services team.

  • Online Form

    Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

    If you want to start a claim or have a claims query, please visit our Claims tab.

  • Write To Us

    Holidaysafe Travel Insurance,
    1 Tower View,
    Kings Hill,
    West Malling,
    Kent,
    ME19 4UY

  • Phone

    If you would prefer to speak to a member of the customer service team, please call 0333 999 2675 and hold the line to speak to an operator. We are open 9am-6pm Monday-Friday.  (Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Medical Screening

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you don’t find the answer to your question on our FAQs widget, you’ll ne given the option to live chat or email a member of our customer services team.

  • Phone

    If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 999 2675 and hold the line to speak to an operator. We are open 9am-6pm Monday-Friday.  (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Claims

  • Gadget Claims

    If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively you can email tifg.tiga@taurus.gi.

  • End Supplier Failure Claims

    If you need to make a claim for End Supplier failure, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.

  • All Other Claims – Claims Forms

    To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

  • All Other Claims – Email

    Alternatively, for all other claim queries you can also email claims team using the contact form below.

    Alternatively you can email the claims team using the email address claims@policyholderclaims.co.uk.
  • All Other Claims – Phones

    For all other claims queries, please call +44 (0) 333 999 2698 and press 3 to contact the claims team. They are open 9am-6pm Monday-Friday  (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

Emergency Medical Assistance

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Email

    You can email the assistance team using the contact form below;


    Alternatively you can email the assistance team using the email address
    operations@emergencyassistance.co.uk.
  • Phone

    To speak to a member of the emergency medical assistance team please call +44 (0) 333 003 7388, the team is available 24 hours a day, every day of the year.

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.

Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.

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