Coronavirus Update: Premier Plus and Platinum Single Trip and Multi Trip Policies Now Include Additional Cover for Coronavirus

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Contact Us

If you have any questions about Coronavirus (COVID-19) and how this may effect your policy or claim, please visit our dedicated FAQs page.

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here

To find out about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your policy  to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy, for example if you extend your trip duration, change the World area you are travelling to, or move your trip dates more than 12 months.

Amend Policy Dates

  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

At Holidaysafe we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch our social media channels and website for further updates. We will post all our news and updates there and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0333 003 7388 or email assistance@tifgroup.co.uk 
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

Customer Services

  • Cancel or Amend Policy Dates

    Your can cancel your policy online by clicking here.
    You can amend your policy dates online by clicking here.

  • Customer Area

    Create your FREE account to view, download and resend your policy documents whenever, wherever!

    Customer Area

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

  • Online Form

    Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

    If you want to start a claim or have a claims query, please visit our Claims tab.

  • Write To Us

    Holidaysafe Travel Insurance,
    tifgroup
    1 Tower View,
    Kings Hill,
    West Malling,
    Kent,
    ME19 4UY

  • Phone

    If you would prefer to speak to a member of the customer service team, please call 0333 999 2675 and hold the line to speak to an operator. We are open 9am-6pm Monday-Friday  (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Medical Screening

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you have a question about medical screening and would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by our helpful and efficient customer service team.

  • Phone

    If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 999 2675 and hold the line to speak to an operator. We are open 9am-6pm Monday-Friday  (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Claims

  • Gadget Claims

    If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, please check your policy wording to check your gadget provider:

    – For policies purchased before 1st November 2019 – Please call +44 (0) 333 999 2698 and follow the options to speak to the Bastion Claims Team. You can also contact them by email: gadgetclaims@directgroup.co.uk or you can set up your claim online by clicking here.

    – For policies purchased on or after 1st November 2019 +44 (0) 203 829 6678 and follow the options to speak to the tifgroup/Taurus Claims Team

    You can also contact them online by clicking here or via email: tifg.tiga@taurus.gi

  • End Supplier Failure Claims

    –  If you need to make a claim and you purchased your policy after 1st May 2019 please email info@ipplondon.co.uk  or you can call the IPP claims team on +44 (0) 20 8776 3752

    –  If you need to make a claim on your financial failure policy and you purchased your policy prior to 31st April 2019, please email claims@affirmainsurance.com or call +44 (0) 333 999 2698and press 2 to speak to the MGACS claims team.

  • All Other Claims – Claims Forms

    To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

  • All Other Claims – Email

    Alternatively, for all other claim queries you can also email claims team using the contact form below.

    Alternatively you can email the claims team using the email address claims@tifgroup.co.uk.
  • All Other Claims – Phones

    For all other claims queries, please call +44 (0) 333 999 2698 and press 3 to contact the claims team. They are open 9am-6pm Monday-Friday  (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).

Emergency Medical Assistance

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Email

    You can email the assistance team using the contact form below;


    Alternatively you can email the assistance team using the email address
    assistance@tifgroup.co.uk.
  • Phone

    To speak to a member of the emergency medical assistance team please call +44 (0) 333 003 7388, the team is available 24 hours a day, every day of the year.

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.

Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.

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