Contact Us

Customer Area

You can log in to create your free Customer Area account to manage your quotes and policies online.

Once logged in, you can:

• View, download, or resend policy documents.
• Change travel dates.
• Cancel your policy.
• Update your medical declaration by adding new conditions or medications.
• Make securely online if your policy price changes.

If you need to remove or amend an incorrect medical declaration, please call our Customer Service team, who will be happy to help.

Visit the Customer Area here.

Live Chat

If you can’t find the answer you’re looking for in our FAQs, you can chat with a member of our Customer Service team using live chat. Clicking the button below will open a new window and connect you with one of our advisors.

• Live chat is available Monday to Friday, 9:00am – 6:00pm.

Start a live chat here.

Phone

If you would prefer to speak with someone over the phone, you have two options.

We are fortunate to have so many people wanting to connect with us, and we do our best to assist everyone as quickly as possible. While you may experience a short wait at busy times, you can easily schedule a callback with a member of our customer service team at a time that suits you.

Request a Callback

Choose a convenient time and we will call you back.

Book a callback, here.

Call us Directly

0333 005 1062

Opening Hours:

• Monday to Friday: 8am -7pm
• Saturday: 9am -5pm
• Please note that on Sundays we only offer calls booked via our outbound call booking system, which means we will call you at a time you choose rather than receiving incoming calls.
• Bank Holidays: 10am -4pm

(Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day)

Email

You can contact us by email at holidaysafeenquiries@tifgroup.co.uk.

Please include the details requested in the form below, or simply complete the form and we will be in touch.

Write to Us

Postal Address

Accessibility Support

How to Contact Us if You’re Deaf, Hard of Hearing, or Speech Impaired

Phone calls are an important way for many of our customers to get in touch, receive a travel insurance quote, and protect their holidays. To make this easier, we offer two ways to contact our Customer Service team if you are deaf, hard of hearing, or speech impaired.

1. Relay UK App
   • Download the Relay UK app and link it with your phone number.
   • You can then call our team to discuss your policy or quote.
   • The app allows you to read what our advisors say and respond by speaking or typing.
2. Textphone (Minicom or Uniphone)
   • If you prefer not to use a mobile phone or computer, you can use a textphone instead.
   • Dial 18001 followed by 0333 005 1062 to connect with a Relay UK assistant.
   • Once connected, you can type or speak with one of our advisors, and the Relay UK assistant will relay the messages back and forth.

We apologise in advance for any delays during busy periods, but we will always do our best to respond to your call or query as quickly as possible.

Bereavement Service

If you need to inform us that a loved one has passed away, we are here to help. Firstly, we are very sorry for your loss.

Please live chat with us or call us on 0333 005 1062. A member of our Customer Service team will be able to help with amending or cancelling a policy.

They can also ensure that any non-essential correspondence is stopped.

Medical Quotes

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

If you have any questions, please feel free to chat with us (you’ll see the button at the bottom right hand of your screen throughout the quote process). Alternatively, you can call us on 0333 005 1062 and hold the line to speak to a member of our team. We are open 9am-6pm Monday-Friday, and weekends 9am – 5pm.

Change In Health

If you need to declare a change in health, you can do so online by logging into your customer area account, or creating a free account here. Or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1062 and hold the line to speak to a member of our team. We are open 8am-7pm Monday-Friday, and weekends 9am-5pm.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as possible.

End Supplier Failure Claims

If you need to make a claim for End Supplier failure and you purchased your policy before 19th December 2023, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.

All Other Claims

If you purchased a TopDog product:

For TopDog policy customers only – please call Travel Claims on: 01444 465581 between 9am to 5pm, Monday to Friday (Please listen carefully to the instructions so that your call can be directed to the correct team).

email: travelclaims@imglobal.com
or visit www.imglobal.com/member/assistance/claims

If you purchased any other product:

The easiest way to make a claim is on our insurer’s secure website. this gives you time to gather all the documents you need, submit them online and means no waiting for the post. you can kickstart your claim here.

Their online claims portal is available 24/7, with an immediate decision available for certain claims.

Alternatively, you can call 0333 005 1105 and a member of our appointed claims team will assist you. for more information on the claims process, please visit this page.

For more information on what to do in a medical emergency, please visit this page.

If you purchased a TopDog product:

For TopDog policy customers only – to speak to a member of the emergency medical assistance team please call +44(0)1444 465579, the team is available 24 hours a day, every day of the year.

If you purchased any other product:

To speak to a member of the emergency medical assistance team please call 0333 005 1084, the team is available 24 hours a day, every day of the year.

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.