Cruise Travel Insurance

Cruise travel insurance

Our policy has a higher cancellation sum insured and our Hospital benefit has been amended to include cabin confinement cover. This means that should you fall ill on the ship and the ships doctor confines you to your room to recover, you would receive the same benefit as if you were admitted to a state hospital.

As well as covering your emergency medical expenses on board the cruise ship, the policy also extends to cover ship to shore repatriation as well as medical treatment on board and in resort and repatriation home.

All of our policies benefit from the following:

We understand that some of our customers may be more adventurous and require their sporting activities covered. This is why we offer tailored travel insurance policies. Please see our specifically designed Sport travel insurance or our standard Single Trip travel insurance. We also have an award winning Annual Multi-Trip travel insurance cover for those of you who travel frequently or more than once a year.

Frequently asked questions

Below is a summary of our most asked questions, If your question has not been answered here try our dedicated frequently asked questions page.

When does cover start on a Cruise holiday policy?
As soon as you purchase one of our policies, the Cancellation section starts. All other covers begin from the moment you leave your home for your holiday until you return home again..

What is a pre-existing medical condition?
Any medical condition, serious or recurring, which has previously been diagnosed, investigated or treated in anyway, at any time prior to travel, even if this condition is currently considered to be stable and under control by the use of drugs.

What is the excess on the policy?
An excess is the amount you have to pay towards any claim under the policy cover. Under our Cruisesafe travel Insurance policy the excess begins at £75. If you are over 70 years old the excess is increased to £125 on most sections.

The excess is applied to each claim under the same incident date and for each person making the claim.

How do I find out which countries are not covered?
We use the guidelines set out by the FCO. To find out if there are any existing restrictions on the country you are visiting, please click here.

Please note that if the FCO have travel restrictions in place and travel to a country is advised against, there will be NO COVER under your policy.

Do the sums inured benefit the whole group or each person?
The Underwriters will pay up to the sum insured listed for each insured person

How do I get medical assistance when I am away?
Please contact our Emergency Assistance Facilities 24 hour Emergency advice line on +44 (0) 845 260 3260. You will need to have your policy details and policy number to hand to verify your cover

I do not live in the UK, can I purchase one of your policies?
Our policies are available to anyone who has had their main home in the United Kingdom or the Channel Islands and has not spent more than six months abroad in the year before buying this policy.

I am travelling today, can I still buy a policy?
Yes, our friendly Customer Services staff can email a copy of your schedule and policy to you. So as long as you have email and a printer available to you, this should not be a problem.

How do I make a claim?
You can download the relevant form at www.travel-claims.net or contact Travel Claims Facilities on 08453 707133

Please note: you will be expected to follow the 'Claims Procedure' shown in the Policy wording and to substantiate your claim by providing supporting documentation.

If your question has not been answered here, try our dedicated frequently asked questions page or why not give our UK based customer service centre a call on 0870 620 5001ss

Why holidaysafe.co.uk

We specialise in Travel Insurance and believe that with our wide range of travel insurance knowledge and experience we can offer cover which suits both the occasion and the person.

Travel Insurance Facilities Group (TIF) was founded in August 1996. Our management team has over 70 years’ combined experience in the travel insurance sector giving you peace of mind that, whichever of our services you are using, you’ll be benefiting from a wealth of experience.

Why shop with us?

• Award winning Annual and Single Trip travel insurance. Which? Best Buy Travel Insurance 2010.
• We have a UK call centre based in Kent. If you have a query or need some help and you would prefer to chat to a real person, please call our friendly customer services team on 0845 658 0570.
• We pride ourselves on with highly trained staff and have been awarded both an ISO 9001 and Investors in People Award.
• We have our own claims department in house, meaning that should you need to use our claims service, you can be sure that you will receive the same great customer service you got when you bought the policy.

Our commitment to you
At Infinity Insurance Solutions, both the staff and management are committed to delivering award winning travel insurance cover at a competitive price. We believe we do, and by constantly looking at ways of improving all aspects of our service, we hope you do too. We aim to be friendly and professional at all times and our priority is to make sure that all our customers have a good experience when they purchase travel insurance from us, whether online or by phone.