Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here: FAQs



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Thank you for your message

We’re sorry to hear you want to make a complaint. Your message has been received, and will now be reviewed by a member of our Complaints Team.

Please note, for new complaints we will aim to log and formally acknowledge your complaint within five working days.

For on-going complaints, please be advised that, under the Financial Ombudsmen’s regulations, we have eight weeks in which to fully investigate and issue a final response on your complaint. We will aim to communicate with you throughout this process where we can.

For more information on our complaints process, please click here to return to the complaints page.

Yours Sincerely,

The Holidaysafe Team.

Please note, Holidaysafe's online prices automatically include a 15% discount against our Customer Service Centre prices.
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