Departure Delay Claim Form

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Departure delay is a holiday nightmare that most travellers will experience at least once, but delays over 12 hours can mean extra expenses that leave you out of pocket before you’ve even reached your holiday destination.

If your departure has been delayed and you would like to make a claim, we have listed all of the information you should need below. If you require any further information please contact our appointed claims assessors; Travel Claims Facilities.

 What is departure delay cover?

Most travel insurance policies will include a section called departure delay, which will pay you a benefit for every 12 hours that you are delayed at your international departure point. This benefit should go some way to reimbursing you for things like additional accommodation, car parking charges, food, drink or telephone charges which have not been covered by your carrier.

Am I eligible to make a departure delay claim and how can I start the process?

The claims department will assess each claim based on the individual circumstances, so the best way to start the process is to send us a completed departure delay claim form. The front page will explain all the information and evidence we need to assess your claim – please complete the form as fully, truthfully and accurately as possible, as this will allow us to process your claim as quickly and efficiently as possible.

If you would like to discuss your claim, please visit our contact us page for further details.

Where do I send my completed Claim Form?

Once you have completed your claim form, we recommend that you take copies (just in case), attach all supporting documents and then send recorded delivery to:

Travel Claims Facilities
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY

How long will it take to process my claim?

  • Turnaround time – 15 – 20 working days from receipt of a fully completed claim form.
  • Phone calls – Wherever possible, call backs will be returned within 48 hours.
  • Letter Response -Incoming correspondence will be responded to within 10 working days of receipt.

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Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.