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What Factors can change a Cruise Holiday Experience?

Posted on March 18, 2016


For many people, a cruise holiday would be a dream come true; the kind of exciting experience that finds itself on numerous bucket lists. It’s something that is greatly anticipated for months and months in advance. A cruise, after all, isn’t typically the kind of cheap holiday you can just take last minute – it’s something that requires planning, forethought and at least several new outfits!

As a cruise is a very different type of holiday from the usual package deals, there is more to consider. While most of the time it is (excuse the pun) plain sailing, if you are booking your first cruise, it’s worth being aware of a few factors that have the potential to change your holiday experience.

Our guide deciphers all your cruise considerations:

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Types of cruise

As with any holiday, there are many options available – location being the least of them. The type of cruise you choose will have a bearing on your travel arrangements and insurance requirements.

UK departure

You will board the ship at a British port and typically make your own way there. Parking is usually available on site, or you may be able to arrange coach transfers via your tour operator.

Cruise and stay

This is a great choice for those with more time on their hands or the desire to explore a certain location further, as you can extend the holiday by staying in a hotel after the cruise.

Mini cruise

This is the mini-break of the cruise world; a shorter trip usually of up to four days in duration which is perfect for first-timers. Common destinations include the Mediterranean or take in major European cities like Bruges, Paris and Amsterdam.

Fly cruise

With this option, usually for far flung destinations, you will fly to the departure point and get a transfer to the port. Flights and/or accommodation where necessary are usually booked through the cruise operator but there is the added pressure of cancellations which could delay you meeting the ship.


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What if I get Norovirus or am seasick?

Sickness is a big consideration for cruise passengers, particularly given the recent media coverage of the Norovirus and other gastrointestinal illnesses – not to mention plain old seasickness. Most cruise ships have a medical centre on-board, staffed with doctors and nurses at all times who can provide treatment should a medical emergency arise.

While you should bring any required medication with you, it’s likely that seasickness tablets and wrist bands will be available. Some medical centres may equally offer acupuncture or a seasickness injection, should tablets prove ineffective.

Despite the recent publicity, Norovirus is not a ‘cruise ship illness’ and so should not dissuade people from taking this kind of holiday. Operators are obliged to report any sickness, which is why it makes the news, but there are many procedures in place to halt the spread. These include use of stronger disinfectants, greater communication and removing ‘help yourself’ buffet options. Most outbreaks are contained and don’t affect other passengers.

A point to bear in mind is that you may be charged for any medical treatment, as they operate out of UK jurisdiction and can be viewed as private health care. All cruise operators insist on adequate insurance to cover any medical emergencies and costs.

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Is my itinerary likely to change?

While all efforts will be made to stick to the agreed itinerary, there may be occasions when the operator needs to change it. This could happen prior to departure or during the cruise. Most operators will include a clause in your contract which allows them to do so, but you do still have some rights.

Whether or not you can claim for compensation depends on the reason for the change. You might be able to obtain a refund/ partial refund or substitute trip. At the very least, the operator would be obliged to source alternative accommodation for all passengers.

Changes will only happen in extreme situations, however, such as mechanical problems, bad weather or political unrest. Otherwise, the cruise companies could be accused of mis-selling.

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What if we don’t stop at a scheduled port?

As above, the cruise operator will insert a clause in your agreement which allows them to make changes to your itinerary, but these should be with good reason and you should always be notified.

If circumstances prevent a stop at a scheduled port, you may be able to claim some sort of compensation but it depends on the reason for deviating. It’s important, therefore, to read the small print and understand all the policies before signing. Check your travel insurance, too.

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Guaranteed cabins – are they a good idea?

A guaranteed cabin is one which is allocated by the cruise operator at the last minute and about which you have no say. It’s a bit of a gamble, as you don’t know what sort of room you might end up with, but it can be a cheaper option.

Whether or not they are a good idea depends on your appetite for risk. Your room will never be lower than a clearly stated standard and there is a chance that you could end up with an upgraded suite. You do relinquish any say with regard to the room, though, including location. Should you wish for two rooms to be situated close together, for example, this might make you abandon this option.

Upgrades do happen and are more likely to occur in this situation than if you had booked an allocated cabin. Just make sure that you understand the operator is under no obligation to give you a great room with a sea view or balcony – something that could give you a different cruising experience altogether. However, if staying in an inside cabin on the lowest deck doesn’t worry you, then why not?

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What about third party excursions and tours?

Once you’ve booked your cruise, you can decide on the types of tours and excursions you want to take. Your operator will offer a plethora of trips; the advantage of which is that you don’t have to make any arrangements yourself and can be confident that the activities and companies running them are vetted and reliable.

Is it worth arranging any third party excursions, then? Well, there is the potential for saving money if you book independently. You could find the very same tours that the cruise operator runs, but priced at a lower rate. Or you could find tours that more closely match your interests. Additionally, the tours might be less busy than the cruise-organised alternatives.

Providing you do sufficient research and read some reviews, then it could be a good idea. It’s crucial to check timings, to ensure that you’re returned to the ship on time as it won’t wait. Remember to account for the time to get from the ship to the activity, should transfers not be included.

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Compulsory gratuities – are they really compulsory?

Tipping is always a grey area, especially on cruises. Some operators include an automatic gratuity to passengers’ accounts to cover tipping. This can in some cases add around $10 per day, per person to the overall cost of the cruise. Other operators may simply add a percentage to restaurant bills.

However, these gratuities are not compulsory. It’s possible to have them removed from your account by visiting the Reception or Guest Relations desk, or if you call in advance. Do read the small print in your contract before signing and if you are really uncomfortable with the system imposed, then call the operator for advice. Ignorance can leave you with a much more expensive trip.

That’s not to say you can’t tip cruise staff independently, of course. It’s perfectly fine to give cash to those who have provided great service and if the truth were known, many of them depend on it.

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Cancellations and amendments

If you need to cancel your cruise, then you should contact the operator in the first instance. Your contract will include information about the cancellation policy. This procedure should also be followed if you want to remove a passenger from your booking.

Cancellation fees are usually levied and can vary in price depending on how early you cancel – the later you leave it, the bigger the charge. If you’ve booked a promotional deal, the cancellation rules could differ so check carefully before signing up.

Transferring and amending a booking will similarly incur fees. Usually, you will be given a time limit within which you must take a substituted cruise, otherwise you risk losing your money. Any excursions, activities and other elements would need to be re-booked.

These unforgiving policies highlight just why travel insurance is so important. Understanding the operator’s cancellation and amendment policies are one thing; knowing that you are covered for any eventuality is quite another.


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Our Guide to Cruise Travel with a Medical Condition

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Cruises offer a completely unique type of holiday which is reflected in their popularity; somewhat surprisingly the increase in cruise travellers comes from a much wider demographic than the typical older generation you would expect.

The increase in popularity can largely be put down to the lengths the cruise industry has gone to, to ensure they cater to every kind of holiday maker.

One of the most important changes for the cruise industry in recent years are the changes made to helping travellers with pre-existing medical conditions or disabilities.

Accessible to all

If you suffer from a medical condition which affects your day to day life, it is easy to be put off the thought of spending two weeks offshore on a cruise liner. However, this does not have to be the case.

Modern cruise liners are well equipped for most medical emergencies, often including medical professionals such as doctors and nurses in the ships permanent staff.

If you suffer from a pre-existing medical condition, it is always a good idea to inform the on board medical team or through the guest service desk prior to sailing. This will ensure they can be better prepared should you need medical assistance and will help put your mind to rest.

While the cruise staff can be on hand to deal with any medical eventuality, it ultimately comes down to you to ensure you are prepared yourself.


The right package for you

The types of cruises available and the destinations covered are hugely diverse. From the usual Mediterranean sun seeking cruises, to more quirky trips such as a Star Trek themed cruise around the British Isles, there is truly something for everyone.

The type of cruise you decide on should take into consideration your medical condition, short cruises in more mild temperatures may be a wise choice if it’s your first cruise, or you have concerns about being at sea for longer periods of time.

Accommodation and facilities should also be considered when booking, as this will be your home for the duration of your trip, you need to make sure it has everything you need to make your stay as enjoyable and comfortable as possible.

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Plan, pack, and relax

Depending on the length of your chosen cruise and your medical condition, you may have to take some extra precautions when travelling. For example, if you require daily medication for your condition, you will need to ensure you have enough to last for the duration of the trip.

If you are concerned about your health, you should always speak to your GP beforehand who will be able to offer you professional advice and if needed a medical assessment to determine if you are fit for travel.

Even if you are generally well, this is still good practice before taking a trip away from the medical support you would receive at home.

It may be a good idea to carry a little extra medication with you in case you lose any, as replacement medication is something which will be almost impossible to obtain while you are away.

If you require any medical or mobility aids daily, it’s best to check with the cruise operators at the time of booking to ensure they can accommodate. In some cases they may offer you alternatives to help make your trip as comfortable as possible.

Finally, ensure you purchase specialist cruise travel insurance, and declare your conditions to your insurer. This should ensure that any medical bills you may incur will be covered by your insurer, instead of eating into the cruise fund!

How to combat Sea Sickness

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Sea sickness or motion sickness is caused by the motion of a car, plane or boat which changes the balance in our inner ear, and causes sickness, dizziness and sweating. Coping with motion sickness on a cruise holiday is horrible, how can you possibly enjoy yourself when every wave makes you feel nauseous.

Here are our top tips to prevent motion sickness;

  • Firstly, always sit facing the direction of travel, this will help you to know when there could be increased motion, and will help your body to adjust.
  • Be careful of what you eat or drink before the journey, try to avoid drinking lots of fluids, consuming alcohol, and being too full, all will not help and could make you feel more nauseous.
  • Try to sit at the front of the boat, or choose a seat where you will experience the least motion, for example the middle deck of a boat.
  • Try not to read or look down during the journey, you should try not to concentrate on anything except watching the route ahead.
  • Try to fix your gaze on a fixed point ahead; even if it is the horizon, this should help your body to adapt.
  • You can purchase some herbal and over the counter remedies which can be extremely effective. For longer journeys (i.e. a Cruise) ask your Doctor for some prescription medication.
  • Always try to sit near a source of fresh air or air conditioning; this should help to cool you down.

Happy cruising!

Guide to Day Trips

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Day trips are a big part of what makes cruising so special, what could be better than floating over crystal clear seas and arriving at a range of different and beautiful locations.

However, it is extremely important that you follow these simple tips below, to avoid holiday disaster during a shore excursion;

  • Check the local laws and customs on our ‘Know Before You Go’ page before you travel, just to make sure you are prepared and do not offend anyone. For example, some conservative countries will be deeply offended if women are not covered up.
  • Always stay with the group, if you do deviate make sure you plan where and when to reconvene.
  • Make a list of important phone numbers, for example the ship, and the guide – just in case.
  • Always photocopy your important travel documents and prescriptions before you travel, and keep them in a separate location to the originals, just in case they are damaged, lost or stolen.
  • Always invest in quality travel insurance, make sure you have declared any pre-existing medical conditions before you travel.
  • Do not carry large amounts of cash around with you. Do not wear expensive jewellery; you will only draw negative attention to yourself.
  • Carry your change in a small purse and your notes in a money belt under your clothes; this should avoid flashing your purse and cash too often. Plus, if you are mugged you can hand over the coin purse as opposed to all your cash.
  • Try to avoid walking alone or in small groups at night or down small streets.
  • Always keep your bag close to you, use a bag which zips up or locks, and use a strap that goes across your body as opposed to on your shoulder. This should prevent anyone stealing your bag or pickpocketing you.
  • If you are travelling somewhere hot, make sure you wear a high factor of sun protection, drink plenty of fluids and take regular breaks in the shade.
  • Just to be safe, drink bottled water.
  • Remember that in most markets around the world, haggling is expected! Do not offer the first price that is offered to you, most merchants expect a bit of haggling. Ask your guide if unsure.

Cruise Ship Travel Advice

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A cruise holiday is a great way to travel, explore, have fun and unwind, however it is extremely different to other types of holidays. Here are our top tips for avoiding a holiday disaster whilst cruising…

  • Always book your cruise and any shore excursions through a reputable company.
  • Always purchase specialist cruise travel insurance.
  • If you are travelling to multiple destinations, be aware that you may need multiple visas, make sure you have these sorted and in place otherwise you may be denied entry.
  • Check our ‘know before you go link’ to make sure there are no travel warnings in place for you chosen destination or destinations.
  • Also research local laws and customs, to avoid offending anyone on shore. For example in some conservative countries, a woman’s body is supposed to remain covered up at all times.
  • Photocopy all important travel documents before you travel, and keep the copies in a separate location to the originals.
  • If you use prescribed medication, make sure you have a big enough supply for the duration of your trip.
  • You should always visit your doctor for a quick check up and to see if you need any vaccinations for your chosen location, before any long haul trip.
  • You still need to be careful of your personal security, even out at sea. Do not open your cabin door to strangers, keep your valuable possessions locked in a safe and keep your handbag with you at all times.
  • During shore excursions, make sure you wear a bag which zips up or locks, with a strap which goes across your body. This should prevent your bag being stolen or pickpocketed.
  • Be very wary of using valuables such as smart phones and cameras near the edge of the boat, every year hundreds of people lose their valuable gadgets over the side.
  • Remember that sea sickness is normal, but there are things you can do. Invest in natural remedies and try to avoid the bumpiest parts of the ship.
  • Always wear sun protection, even if it is cold, the sun rays will still affect your skin if you are on deck.
  • Before going ashore always check the ship’s departure time, and make sure you are back in time. Write down important or emergency phone numbers, just in case.
  • Remember that your mobile phone may not work out at sea, warn your relatives so that they don’t worry.
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