Contact Us

At Holidaysafe we are passionate about providing the best customer service possible, however during peak times of year our phone lines can become extremely busy. To help customers reach us as quickly and easily as possible, we have put together this quick list to explain the different methods of contacting us and finding the information you need. If you’re trying to contact us, the alternatives below may answer your query quicker than calling our customer service centre.

During the festive period, please note some slight changes to our opening hours as below:

Date Customer Service Team Travel Claims Facilities Emergency Assistance
Sat 23rd Dec 9am – 4pm Closed Open 24/7
Sun 24th Dec Closed Closed Open 24/7
Christmas Day Closed Closed Open 24/7
Boxing Day Closed Closed Open 24/7
Wed 27th Dec 8am – 6pm 8:30am – 6pm Open 24/7
Thu 28th Dec 8am – 6pm 8:30am – 6pm Open 24/7
Fri 29th Dec 8am – 6pm 8:30am – 6pm Open 24/7
Sat 30th Dec 9am – 4pm Closed Open 24/7
Sun 31st Dec Closed Closed Open 24/7
New Year Day Closed Closed Open 24/7
Tue 2nd Jan Normal hours Normal hours Open 24/7


 

Customer Services

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by the helpful and efficient customer service team.

  • Online Form

    Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query within two working days.

  • Write To Us

    Holidaysafe Travel Insurance,
    Infinity Insurance Solutions Ltd,
    1 Tower View,
    Kings Hill,
    West Malling,
    Kent,
    ME19 4UY

  • Phone

    If you would prefer to speak to a member of the customer service team, please call 0203 829 6765 and hold the line to speak to an operator. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Medical Screening

If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you have a question about medical screening and would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by our helpful and efficient customer service team.

  • Phone

    If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0203 829 6765 and hold the line to speak to an operator. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Claims

  • Gadget Claims

    If you need to make a claim on your gadget and mobile phone policy, please call +44 (0) 203 824 0705 and press 1. You will then be given two options:

    – If you purchased your policy before the 1st November 2017 please press 1 to speak to the Supercover claims team.
    – If you purchased your policy after 1st November 2017 please press 2 to speak to the Bastion claims team.

  • Financial Failure & Force Majeure Claims

    If you need to make a claim on your financial failure and force majeure policy, please email claims@affirmainsurance.com or call +44 (0) 203 824 0705 and press 2 to speak to the MGACS claims team.

  • All Other Claims – Claim Forms

    To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page.

  • All Other Claims – Phone

    For all other claims queries, please call 0203 824 0705 and press 3 to contact Travel Claims Facilities. They are open 8:30am-6pm Monday-Friday.

  • All Other Claims – Email

    Alternatively, for all other claim queries you can also email Travel Claims Facilities using the contact form below.

    Alternatively you can email the claims team using the email address claims@tif-plc.co.uk.

Emergency Medical Assistance

  • FAQs

    If you have a question about Holidaysafe or our products, you may be able to find the answer in our frequently asked questions section.

    FAQs

  • Live Chat

    If you would prefer not to hold on the phone, why not try our live chat service and have your questions and queries answered by our helpful and efficient emergency assistance team.

  • Email

    You can email the Emergency Assistance team using the contact form below;


    Alternatively you can email the assistance team using the email address
    Operations@emergencyassistance.co.uk.
  • Phone

    To speak to a member of the Emergency Medical Assistance team please call 0203 824 0707, the team is available 24 hours a day, every day of the year.

Please note, Holidaysafe’s online prices automatically include a 15% discount against our Customer Service Centre prices.

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